Frequently Asked Questions

Card activation and identity verification is required before you can use the Card Account. To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires us to obtain, verify, and record information that identifies each person who opens a Card Account. If your identity is partially verified, your Card Account may be restricted until you provide additional information to complete the verification of your identity. Restrictions include: no ATM withdrawals, international transactions, account-to-account transfers, and additional loads. If you need to complete your identity verification, you can follow the steps below: 

1. Log in to the Online Account Center  

2. If your account needs identify verification, there will be a message stating that Your Account Needs Attention. Click View Details next to this message. There is link to a full list of accepted documents on this page. 

3. Review the documents required on the Please Load Additional Documentation page and click Upload Documents. 

4. Upload your identity document on the Upload a File page by selecting Choose a File and selecting the appropriate file.