Frequently Asked Questions

Here are some ways you can transfer money to and from your account. Note: not all features are available for all programs.

Send Money Feature — On the mobile app or Online Account Center, open the menu under “Move Money” and press "Send Money." Select the person from your contacts and follow the instructions. The money will be sent once you verify the information is correct. 

Download the mobile app here: 

Standard text message and data rates, fees, and charges may apply for use of mobile app.  

Bank Transfers - Send or receive money from virtually any U.S.-issued bank account. If you have a checking or savings account, use it to send or receive money to your Netspend . Fee may be assessed for the use of this feature.

Debit Card Transfers – You can move money between your Netspend and your third-party personal debit cards using the Debit Card Transfer feature. These transfers are made in near real-time, which makes this feature fast and convenient.

Western Union Money Transfer® - A Western Union Money Transfer® transaction allows you to send or receive money to your friends and family with the Western Union® agent network.